Role Summary
Temporary Shelter Volunteers support the safe, compassionate, and efficient operation of a disaster shelter that houses individuals and families displaced by emergencies. Volunteers help create a welcoming environment, assist with basic needs, and ensure residents receive essential services during a stressful and uncertain time. This role is hands‑on, people‑focused, and essential to maintaining a stable, supportive shelter environment.
Key Responsibilities
- Guest Support & Hospitality Greet residents as they arrive and help them get settled
- Provide information about shelter rules, schedules, and available services
- Offer general assistance to individuals and families throughout their stay.
- Maintain a calm, respectful, and trauma‑informed approach
- Registration & Intake Assistance Help residents complete check‑in forms
- Direct guests to sleeping areas, restrooms, and common spaces
- Identify urgent needs and notify shelter supervisors
- Dormitory & Common Area Support Assist with setting up cots, bedding, and personal space
- Keep shared areas clean, organized, and safe
- Monitor for issues such as overcrowding, safety concerns, or conflicts
- Report concerns promptly to shelter leadership4. Meal & Feeding Support Help distribute meals and snacks
- Assist with serving lines, cleanup, and maintaining sanitation
- Support residents with dietary needs when possible5. Supplies & Logistics Assistance Distribute hygiene kits, blankets, and other essential items
- Help track inventory and restock supplies
- Support setup and teardown of shelter equipment
- Emotional Support & Community Care Offer a listening ear and compassionate presence
- Help residents connect with mental health or medical staff when needed
- Support children, older adults, and individuals with access or functional needs
- Optional Specialized Support (if trained) Child-friendly space supervision
- Pet shelter assistance
- Language interpretation
- Accessibility support
